Use the impersonated user as the triggered by value in run payloads.
E
Ethan Honzik
Currently, when an admin impersonates a user and initiates a self-service action, the triggered by field reflects the admin rather than the impersonated user. This causes issues when supporting users. It would be beneficial to default this field to the impersonated user or provide a prompt to select the user when starting the action.
Dudi Elhadad
Hello Ethan Honzik,
Thank you for your feedback. The behavior you described is intended. Any update or delete operation you perform when viewing as a different user will be recorded in the audit log under your own user.
You will be able to differentiate between updates in the audit log, as each update will include clear attribution indicating that the action was performed during a "view as" session.
The audit log entry will show your username followed by the user you were viewing as.
For example: Rodney Olson as Jane Villanueva.
Please let me know if this makes sense 🙏